Returns Policy

All returns require a Return Goods Authorization (RGA) code. No refunds will be issued without a prior RGA from American Drum Supplies.

You may return most new, unopened items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the correct item is shipped and is in accordance with manufacturer’s specifications, you may be charged a 10% restocking fee and shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, you must Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions explaining how to return items from your order, including where to ship the items.

Shipping

We can ship to virtually any address in the United States.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders with multiple items, alike or otherwise, usually can be combined for a lower shipping cost. Due to the thousands of such combinations, please call for an accurate, lowest cost shipping quote.